We accept referrals for complex SIL placements, community nursing, and in-home support. Our intake coordinator and clinical lead review every referral within one business day.
We accept referrals for participants across all four of our clinical service areas. Select the most relevant when completing the form.
You do not need everything ready before contacting us. We can begin from a brief summary and request clinical documentation once there is a potential fit.
We review every referral on clinical merit and available capacity. If we cannot accept a referral at a given time, we will tell you clearly — and where we can, we will suggest an alternative pathway or indicate when we expect capacity to become available.
We do not leave referrers without a response.
Many referrers prefer a brief phone conversation before committing to a formal referral — particularly for complex or forensic placements. That is completely fine.
Available Monday–Sunday, 8am–8pm ACST
Fields marked with * are required. Approximate time: 3 minutes.
Your information is handled confidentially and in accordance with the Privacy Act 1988 (Cth). We will not share your details or the participant's details with any third party without consent.
Thank you. Our intake coordinator will contact you by phone within one business day to discuss next steps.
For urgent placements, call 1300 413 663 directly.
A clear, predictable process from first contact to confirmed placement.
Your referral is logged in our CRM and assigned to our intake coordinator immediately.
Same hourOur intake coordinator contacts you by phone to confirm receipt, ask clarifying questions, and advise on next steps.
Within 1 business dayFor complex referrals, the COO and Behaviour Support Practitioner review clinical documentation and confirm capability and capacity.
Within 48 hoursOnce confirmed, we coordinate the transition — managing multi-agency communication, documentation, and pre-admission protocols.
From day 3"Nurse Aid Australia has demonstrated exceptional professionalism and commendable flexibility in its support model, facilitating a smooth and seamless transition into a Supported Independent Living arrangement."
"Their team maintains clear and consistent communication, works collaboratively, prioritises staff training, and is thorough in data collection. I would highly recommend NAA as a SIL and care provider."
"Their carers show genuine compassion and go above and beyond to understand each participant's individual needs. This personalised approach has led to noticeable positive changes and a meaningful improvement in quality of life."
Referrers tell us that the most common failure point with other providers is communication — or the absence of it. Our post-placement reporting schedule is structured, not reactive.